fa99bd Privacy Policy — Your information is safe with us

1 Introduction and Scope of Application

fa99bd ("we", "our", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("policy") describes how we collect, store, use, and where necessary share your personal information with third parties.

This policy applies to all digital channels of fa99bd — the website, mobile-optimized portal, and all related services. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services and submit your question in the FAQ section or contact us directly via live chat.

We firmly believe that every user's privacy is a fundamental right. fa99bd is therefore always committed to protecting your information.

2 What Information We Collect

fa99bd may collect and store the following types of information:

Identity Information

• Full name (legal name)
• Date of birth (for age verification — services are available to users aged 21 and above only)
• National ID or passport number (when identity verification is required)
• Email address and contact information

Financial Information

• Transaction records — deposit, withdrawal, and betting history
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• We do not store any full card numbers or bank PINs

Technical and Usage Information

• IP address, device type, and operating system
• Browser version and session cookie data
• Logs of where and how long time was spent on the platform
• Login time, login location, and logs of suspicious activity

3 Methods and Sources of Data Collection

fa99bd collects your information in the following ways:

• Directly provided: Information you provide yourself when filling out the registration form, logging in, or making a deposit or withdrawal request.
• Automatic collection: Your platform usage information is collected automatically through cookies, web beacons, and server logs.
• Through payment providers: Transaction confirmation information from approved payment gateways such as bKash, Nagad, Rocket, or Upay.
• Identity verification services: Information received from third-party verification services as part of the KYC (Know Your Customer) process.

4 Purpose of Data Use

fa99bd uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Ensuring the smooth operation of betting and casino services
• Processing deposit and withdrawal transactions and keeping records
• Preventing fraud, money laundering, and other illegal activity
• Verifying that you are aged 21 or above
• Providing customer support — assistance via live chat and email
• Sending information about bonuses, promotions, and VIP rewards (with your consent only)
• Improving platform security and performance
• Implementing responsible gaming policy — if any risky behavior is detected, providing support to the relevant user

5 Data Sharing and Disclosure Policy

fa99bd never sells your personal information or provides it to third parties for commercial purposes. However, limited information may be shared in the following cases:

Approved Service Providers

We work under contract with trusted third parties for payment processing, identity verification, and technical support. These partners receive limited access to only the information needed for their specific task and are bound by confidentiality agreements.

Legal Obligations

Relevant information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or other legal obligations. In such cases we will try to notify you in advance to the extent possible.

Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In that case the new entity will be bound by the terms of this privacy policy.

6 Data Security Measures

fa99bd applies industry-standard technology and processes to protect your information:

• SSL encryption: All data transfers are secured through TLS/SSL encryption.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Two-factor authentication (2FA): An additional verification layer is available for account security.
• Limited access: Only authorized staff can access the relevant information, and every access is logged.
• Regular security reviews: Our systems go through regular security audits.
• Data backup: Safe backups of data are maintained to prevent data loss in the event of a technical failure.

However, no data transmission over the internet can be claimed to be completely secure. We take the highest precautions, but users must also take responsibility for keeping their account password confidential.

7 Cookie Policy

fa99bd uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help remember your identity and preferences on future visits.

The cookies we use:

• Essential cookies: For maintaining login sessions and managing security features — these cannot be disabled.
• Functional cookies: For remembering your language preference, login details, and personalized settings.
• Analytics cookies: For understanding patterns of platform usage — this information is used to improve the service.

You can control cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Data Retention Period

fa99bd retains your information for the full duration of your active account. Even after an account is closed, information may be kept for a specific period for the following reasons:

• To meet legal and regulatory obligations (generally up to five years)
• Financial transaction records — for audit and dispute resolution purposes
• To prevent fraud and maintain platform security

Once the required period has passed, information is securely deleted or anonymized so that personal identity can no longer be identified.

9 User Rights

fa99bd respects the following data-related rights of every user:

• Right of access: You may request a copy of the information we hold about you at any time.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances (such as when there is no legal obligation to retain it), you may request that your information be deleted.
• Right to object to processing: You may object to your information being used for specific purposes (such as marketing).
• Right to portability: You may request your information in a structured, machine-readable format.
• Withdrawal of consent: You may at any time request that processing of information provided on the basis of consent be stopped.

To exercise any of the above rights, contact us via live chat or email. We will try to respond within 30 days of receiving your request.

10 Privacy of Underage Individuals

fa99bd strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age is verified during the registration process, and if there is any suspicion that an account belongs to a minor, that account is immediately suspended and the associated information is deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

11 Policy Changes

fa99bd reserves the right to update this privacy policy from time to time. If any significant change is made, we will:

• Display a clear notice on the platform
• Send details of the changes to your registered email address
• Update the "last updated" date on this page

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming and Data Protection

fa99bd gives responsible gaming the highest priority. To this end, we may analyze information about a user's gaming behavior to identify risky patterns. This analysis is solely for the benefit of the user and not for any commercial purpose.

For more details, visit our Responsible Gaming page. There you can learn about setting play limits, self-exclusion, or taking a break.